Your cart is empty

We use USPS to ship your orders. In some instances large or expedited orders will be shipped via UPS. Orders are prepared Monday through Friday and are usually shipped the next business day after receiving the order. During the peak seasons please allow one to two extra days for delivery. We only deliver inside the United States, APO/FPO addresses and US territories. Other markets will be added soon, stay tuned for updates.

A tracking number will be provided to you after placing your order. Please note that unless requested, no signature is required for home deliveries, and these packages may be left at your door. 923 COFFEE is not responsible for lost, damaged or stolen packages left at the door.

Optionally we can ship your orders with Signature Delivery which you can select at check out. This will require someone to sign for the package and as such, delivery is guaranteed.

REFUNDS and RETURNS

We guarantee all items to be as advertised and the coffee you order is the coffee you receive. Coffee is freshly roasted and shipped in a timely manner.

We will ONLY provide refund to the original method of payment under the following circumstances:

• If you did not receive the product ordered due to the carrier's fault or error
• If you received the wrong product ordered, and you notified us immediately and you return it to us unopened within 5 business days of its delivery to you
• If you received the correct product ordered but it was not edible, and you notified us immediately and you return it to us completely as you received it within 5 business days of its delivery to you

To notify us: send an email to RR@923Coffee.com within 5 business days of having received the coffee product in order to process your request, evaluate the circumstances and discuss a proper resolution. Make sure to include your order number in the subject of your email and if possible, attach pictures reflecting your situation.

We guarantee the freshness of our products. If for any reason you may think that you need to return a product, please send us an email to RR@923Coffee.com to discuss your particular situation and, review an appropriate and rightful resolution. Make sure to include your order number in the subject of your email and if possible, attach pictures reflecting your situation.

923 COFFEE values each customer and will do our best to give the best customer service possible. However, 923 COFFEE is not responsible for:

• Customer error in ordering including incorrect item, shipping address, etc. (Customer may return unopened item within 5 business days to 923 COFFEE at customer’s expense. A refund, minus a 20% restocking fee will be issued once coffee is received.)
• We understand and appreciate that each person’s palate is unique; however, we cannot be responsible if the coffee is not aligned with your palate.

If your specific situation falls within these criteria promptly send us an email to RR@923Coffee.com to process your request. Make sure to include your order number in the subject of your email and if possible, attach pictures reflecting your situation.