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REFUNDS and RETURNS

We guarantee all items to be as advertised and the coffee you order is the coffee you receive. Coffee is freshly roasted and shipped in a timely manner.

We will ONLY provide refund to the original method of payment under the following circumstances:

• If you did not receive the product ordered due to the carrier's fault or error
• If you received the wrong product ordered, and you notified us immediately and you return it to us unopened within 5 business days of its delivery to you
• If you received the correct product ordered but it was not edible, and you notified us immediately and you return it to us completely as you received it within 5 business days of its delivery to you

To notify us: send an email to RR@923Coffee.com within 5 business days of having received the coffee product in order to process your request, evaluate the circumstances and discuss a proper resolution. Make sure to include your order number in the subject of your email and if possible, attach pictures reflecting your situation.

We guarantee the freshness of our products. If for any reason you may think that you need to return a product, please send us an email to RR@923Coffee.com to discuss your particular situation and, review an appropriate and rightful resolution. Make sure to include your order number in the subject of your email and if possible, attach pictures reflecting your situation.

923 COFFEE values each customer and will do our best to give the best customer service possible. However, 923 COFFEE is not responsible for:

• Customer error in ordering including incorrect item, shipping address, etc. (Customer may return unopened item within 5 business days to 923 COFFEE at customer’s expense. A refund, minus a 20% restocking fee will be issued once coffee is received.)
• We understand and appreciate that each person’s palate is unique; however, we cannot be responsible if the coffee is not aligned with your palate.

If your specific situation falls within these criteria promptly send us an email to RR@923Coffee.com to process your request. Make sure to include your order number in the subject of your email and if possible, attach pictures reflecting your situation.

PRIVACY POLICY

Use of Internet Protocol (IP) Address

We use your Internet Protocol (IP) address for several reasons: to help diagnose problems with our server, to administer our Web site, to help identify you and your shopping cart, and to gather broad demographic information.

Use of Registration Information

Our site’s registration area requires customers to supply contact information, such as name and E-mail address, and demographic information, such as your ZIP code, or other information. We use this information to send promotional materials from our company and occasionally from some of our partners. However, users may Opt-In to, or Opt-Out of these promotional E-mail messages at any time by sending us an e-mail to info@923coffee.com

Use of Demographic Information

We also collect demographic and profile data that we use to tailor your experience at 923 COFFEE. Based on this information, we display targeted content we feel might fit your interest.

Use of Order Information

When you place an order, 923 COFFEE requests information such as contact information, credit card number and demographic information. The contact information you provide is used to send your orders, and occasionally, promotional material from one of our partners. You can Opt-In, or Opt-Out at any time by sending us an e-mail to info@923coffee.com Your credit card information is used for the sole purpose of billing you for products and services. Demographic data is collected to personalize future visits.

Use of Gift Recipient Information

Information collected about gift recipients is used for the sole purpose of shipping gift items. Information may be removed or modified at any time. Recipients may request to be removed by contacting info@923Coffee.com

Testimonials

Information collected as a testimonial is used by permission only on our Web site or in other printed material at our discretion and is not used for any other purpose. E-mail addresses associated with testimonials are not stored in any database and are not shared with 3rd parties. We reserve the right to make modifications to testimonials with respect to grammatical or spelling errors.

Use of Cookies

923 COFFEE requires the use of cookies only to maintain the state (session) of your visit, and to improve the performance of the shopping cart system. No personally identifiable information is stored, including usernames and passwords. If your browser is set to reject cookies, you can still browse the site but will be unable to take advantage of online ordering and other personalized services.

Security

923 COFFEE features security measures to protect the loss, misuse or alteration of information placed under our control by limiting access to our computers storing your personal information, and using Secure Sockets Layer (SSL) encryption technology to encrypt private data as it’s being transmitted to our servers.

Correct/Update Personal Information

923 COFFEE allows you to change or modify your online personal information by visiting your personalized “My Account” page. Simply login, then click on “Edit Your Account”.

Policy Changes

If we decide to change our Privacy Policy, we will post it here, so that our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point, we decide to use personally identifiable information in a manner different from what is stated at the time it was collected, we will notify users by way of E-mail. Users will have a choice as to whether or not we use their information in this manner.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us via WhatsApp @ +1 201-658-8749